On The Waterfront

Hi Andrew, thank you for taking the time to leave us your comments, we are sorry to hear that you had a disappointing experience with us. This is not the high standard of service and food we pride ourselves on. It appears that there was some miscommunication between the waiter and the kitchen staff regarding your pizzas, and we apologise for the meal not turning out as you had hoped. More training will be done, and we will do better in the future.

Thanks for taking the time to leave your feedback. We’re really pleased to hear you enjoyed the pizza so much, but we’re sorry that the rest of your experience didn’t meet expectations.We understand the delays on arrival, waiting for service, missing cutlery, and unavailable menu items would all have been frustrating, and we apologise for the inconvenience caused throughout your visit. We’re also disappointed to hear the fish and chips fell short, particularly in terms of portion size and quality.Your comments regarding service flow and value for money have been shared with the management team so they can be reviewed properly. While we’re glad there were aspects of the visit you enjoyed, we appreciate your honest feedback on where we need to improve.

Thanks for taking the time to leave your feedback. We’re sorry to hear your birthday meal didn’t provide the experience you were hoping for.We completely understand your frustrations regarding the outdoor seating layout and accessibility, particularly with a wheelchair user in your party. We appreciate you highlighting this, as it’s important feedback for us to review.We’re also very sorry about the long wait for food, the timing of dishes arriving, and the lack of follow-up service during your visit. Waiting that length of time, especially for simpler dishes, is understandably disappointing. We’re equally concerned to hear your partner’s onion rings didn’t taste right and that several aspects of the meal left the group feeling let down.Your comments have been shared with the management and kitchen teams so the issues raised can be properly reviewed. While we’re pleased you enjoyed the canal-side location, we’re sorry the overall experience didn’t reflect the standards we aim to provide.