Speak In Code

Hey, Thanks for sending through a detailed write up of your visit, and I'm glad you enjoyed many aspects of your visit. I appreciate everyone will have their own view on what an outstanding experience is - I will just highlight that every bar has it's own financial capabilities - such has giving out complimentary snacks. We have a snacks menu, at very reasonable prices. That's an expectation that isn't on us to manage. You might think it's a small touch but considering we have a food menu, it wouldn't make sense for us to give out complimentary food and discourage people away from our food menu. The cost to our business for serving a small bowl of pretzels for every table that comes in would be £3800 per yer all in, just for perspective. Demo 2: Genepi Chartreuse Elixir Kiwi Soda Regarding the reservations - this is simply not true. We encourage reservations, and they're all made through our website with a cut off window of 2 hours. So if you were within that 2 hour window, and / or trying to make a reservation in person - we simply ask for all reservations to go through our website so that we can keep a fair amount of walk ins, and avoid promising tables to people that may not be there if someone makes a last minute reservation. Most of our seats on weekends are reserved, and we keep a small amount of walk in space available. On weekdays, we have a good mix of reservations available. If you come into the bar whilst out for dinner and try to make a reservation in person, missing the cut off window, then we treat everything as walk in availability to keep our availability fair for anyone. I wanted to clear up the reservations as it's incorrect. We encourage them, online, with a 2 hour cut off. Then it's walk ins only within that window if missed. I appreciate you have views that you wish to express online, but we're an independent business, and anything negative about an experience has more value being shared in house than online. Hope to catch you soon, Nathan

Hey - Appreciate the feedback. As always, flavour, value and quality will forever be a subjective matter to each individual. We’re happy with the drinks served, it’s a shame they missed for you. If you’d like to offer some perspective on how we’d make this drinks less flat, I’m always open for a chat. One thing I find dissapoiinting however, is that you think an independent business who can make human error would intentionally try to steal your money, which is the tonality of your accusation and that honestly hurts. To think a table service cocktail bar is intentionally trying to intoxicate people to a level of trying to overcharge and get away with it. We of course offer our apologies for the slip up, however I will have to take this as slanderous and report the review based on the tonality of it. If it was phrased - “They made a mistake in overcharging for one drink, corrected it but we still feel a little hard done by”, then I could accept that. Your accusation is what I don’t appreciate. We work long hours, late nights and bank holidays too - the most challenging weekends of our industry. Mistakes can happen. I’ll pass on to the team to be more vigilant. Thanks Nathan Nathan@speakincodebar.com