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Odpowiedź właściciela
miesiąc temu
Thank you for your feedback. We’re pleased you found our team friendly and appreciated their apology. Although there were a few tables available, we were hosting a private graduation event in the Courtyard at the time, which meant there was a significant backlog of drink orders ahead of yours. We prepare all orders in the order they are received, and our cocktails are handcrafted to order rather than pre-mixed, so they naturally take longer to prepare. We appreciate that a 17-minute wait was frustrating, but under the circumstances it reflected the volume of orders rather than a lack of service.
